After working a few years as an Oracle database engineer you probably have acquired enough knowledge and skills to get certified. Put that expertise to work and expand your options for better jobs and higher pay.

1. Plan your career track by choosing the Oracle certifications in an area that interests you. Certifications range from Associate to Master. Oracle offers certification in more than a hundred software, hardware, database (like 1z0-043, 1z0-007) and support areas.


2. Contact your human resources department to inquire about training programs, financial assistance or other benefits. Pay attention to corporate requirements to expedite reimbursement.


3. Sign up for required classes at a local technical school or community college. Certification tests take place in the same schools. Most certifications do not require classroom time, but a working knowledge of Oracle is necessary.


4. Read manuals and publications related to your chosen certification path. Form a study group with other students. Discuss the preparation materials provided when you sign up to take the test.


5. Take the test at the location and time provided when you sign up. Tests are multiple choice, blank fill-ins and matched-set questions. Guess at answers you don't know. Incomplete answers are marked as incorrect.

Source: ehow.com

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920-181 exam questions and answers:

1. Message Forwarding provides the flexibility to forward a voice message to an email account. The administrator can adjust the size of the messaging file stored in the email account by changing the message format. Which CallPilot supported encoding uses the least of amount of space on an email server?

• VBK
• WAV
• MP3
• WAV-GSM 6.10

Answer: D, WAV-GSM 6.10 requires 110 Kbytes storage space. VBK requires 141 Kbytes; WAV requires 945 Kbytes, and MP3 is not a supported message format.

2. A customer relies on large distribution lists for frequent messaging. It is a cumbersome task to ensure the distribution lists are accurate and up to date. Which CallPilot feature would you recommend to simplify the administration of this task?

• Static Distribution Lists
• Personal Distribution Lists
• Dynamic Distribution Lists
• Network Shared Distribution Lists

Answer: C, the dynamic distribution list automatically updates distribution lists based on criteria such as changes to departmental groups as well as other criteria.

3. A customer relies heavily on Remote Notification to alert employees of new messages in their mailboxes. Employees need the flexibility of changing the remote notification parameters via the desktop. Which feature would you implement to meet the customer requirements?

• My CallPilot
• Email by Phone
• Desktop Messaging
• Message Forwarding Rule

Answer: A, Remote Notification users can set preferences from My CallPilot or the telephone.

4. CallPilot supports networking with both Nortel messaging products and third party messaging products. For a customer that has a diverse mix of messaging equipment, which networking protocols can support this network? (Choose two.)

• Enterprise Networking
• Voice Profile for Internet Mail (VPIM)
• Simple Mail Transfer Protocol (SMTP)
• Audio Messaging Interchange Specification (AMIS)

Answer: B. D, AMIS and VPIM are open messaging network protocols supported by CallPilot.

5. A customer wants to provide messaging services to tenants in their office building. What is the maximum number of customers that can be supported on a CallPilot 5.0 system?

• 1
• 5
• 20
• 50

Answer: A, CallPilot platforms (201i, 600r, 703t, 1002rp, and 1005r) support a single customer.

6. You have recommended the 1005r platform for your customer’s new installation. How many MGate cards are required to support the equipped 192 voice channel system?

• 1
• 3
• 6
• 9

Answer: C, Each MGate card supports a maximum 32 channels. Six MGate cards are required to support a 192 voice channel system.

7. A customer is upgrading from CallPilot Rls. 3.0 to Rls. 5.0. The customer has a Communication Server (CS) 1000 PBX running on X21 R1.1. To which minimum release must CS 1000 be upgraded to accomplished the CallPilot upgrade?

• The CS 1000 does not need to be upgraded.
• The CS 1000 must be upgraded to X21 Rls. 3.0.
• The CS 1000 must be upgraded to X11 Rls. 24.40.
• The CS 1000 must be upgraded to the latest available software release.

Answer: D, CallPilot Rls. 5.0 requires a minimum X21 software release of 3.0 or later; however, since the customer is on a retired software release, the customer must upgrade to the most current software release.

8. A customer wants to monitor how frequently each CallPilot service is used. Which report would you query for the customer?

• Disk Usage Report
• Inactive User Report
• Traffic Summary Report
• Fax on Demand Audit Trail report

Answer: C, The Traffic Summary Report shows the number of times each service is accessed.

9. Application Builder is a graphical tool to create and modify customer applications. Which application block transfers the caller to the service that allows voice recordings to be modified?

• Call transfer
• Announcement
• Express Voice Messaging
• Voice Item Maintenance

Answer: D, Voice Item Maintenance Block transfers callers to the Voice Item Maintenance service, where callers can edit voice items.

10. In order to activate an application service for callers to the CallPilot system, what must be programmed?

• Print the application
• Import the voice item
• Add an entry in the SDN table
• Dedicate a channel to the service

Answer: C, To make an application available to callers, the administrator must add the service to the CallPilot Service Directory (SDN) Table.

11. Which two ways can a messaging user change their mailbox settings? (Choose two.)

• Telephone
• My CallPilot
• CallPilot Manager
• Desktop Messaging

Answer: A. B, Users have the flexibility to set their mailbox preferences and settings using the telephone or by using the My CallPilot web based administration tool.

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